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FAQ
Do you have a physical store?
We currently do not have physical retail stores available for walk-in shopping.
Our studio is available for order pickups and workshops only; please make an appointment before visiting.
Pick up at the door?
Orders of $500 or more are eligible for pickup; a pickup time must be scheduled. Orders under $500 will be shipped via SF Express, and the shipping fee will be displayed when ordering online.
Do you have this in stock?
Most items are not in stock and require preparation time.
If you need them urgently, please do not place an order; please check with us first.
When will I receive my order after placing it?
All items will be delivered to customers within approximately 5-8 business days after the order is placed.
Free shipping?
Free SF Express shipping on orders over $600.
*Valid for Hong Kong only (additional charges may apply to remote areas within Hong Kong)
Do you provide physical invoices and company stamps?
Yes, we can provide physical invoices or receipts stamped with our company seal.
Is it possible to pay online, but have the receipt show "Cash"?
Yes, if you have this requirement, please contact us after placing your order.
Our company can only pay by cash, is that okay?
Yes. For orders involving payment on delivery and self-pickup, the order amount must be at least $500.
Please contact us regarding the items you wish to purchase. We will provide a formal quotation, and we will only arrange for stock preparation once it has been signed and stamped by your company for confirmation.
Can I pay using a Hong Kong Government Purchasing Card (P-Card)?
Yes, you can.