All items in this store require preparation (estimated lead time is approximately 5-8 working days; working days are Monday to Friday; closed on Saturdays, Sundays, and public holidays), and by ordering, you accept the website's return/exchange policy and shipping terms. If your order is urgent, please consult customer service before placing your order; if you cannot wait, please do not place an order.

Shipping Information - Hong Kong
Enjoy free shipping on orders over HKD$600 at the Hato Workshop online store.
(Additional charges may apply for remote areas)

Orders under HKD$600
SF Express: (Applicable to Hong Kong)

1. SF Prepaid
SF shipping fees will be included in your order.
Shipping fees are calculated based on the estimated rates from SF Express's official "Shipping Rate & Transit Time" tool according to weight.

*Shipping fees may be charged based on weight or dimensions. Final charges are subject to SF Express's actual pricing.
*Since actual weight is difficult to predict accurately before shipment, all shipping fees are subject to the final charges by SF Express.

2. SF Cash on Delivery (COD)
The shipping fee field will show "Free," meaning the shipping fee is not included in your order. You will need to pay the shipping fee directly to SF Express upon receipt of your package.

*Shipping fees may be charged based on weight or dimensions. Final charges are subject to SF Express's actual pricing.
*Since actual weight is difficult to predict accurately before shipment, all shipping fees are subject to the final charges by SF Express.
*Since actual weight is difficult to predict accurately before shipment, this company will not refund any difference if the final SF Express COD price is higher than the SF Express prepaid price.

SF Express
When placing your order, please enter the following in the address field: Door-to-door delivery address / SF Business Station / SF Store / SF Locker / or the location code and address of partner pick-up points.

SF Business Station Address

SF Store Address

SF Locker Address

SF Partner Pick-up Point Address

Delivery Time
It takes approximately 5-8 working days after placing an order for all items to be delivered to customers,
excluding "In-Stock" items, which will be dispatched as quickly as possible.

Estimated transit times are based on previous experience. If any unforeseen circumstances lead to delays, our store can only make arrangements to the best of our ability and will not assume any liability.

Payment Information
When checking out on our website, you may choose from the following payment methods:

• PayPal
• Payme
• FPS
• Bank transfer
• Alipay
• Apple Pay
• Google Pay
• Credit Card

If you have any questions, please contact our customer service: homehatostore@gmail.com

Order Terms and Conditions
1. Order Confirmation
Orders are officially confirmed once we have verified the payment. Any order for which payment has not been received will not be considered confirmed and will not enter the processing stage. Customers are responsible for ensuring payment is completed according to the chosen method and for providing relevant payment proof for verification.

2. Final Decision Rights
Our store reserves the right of final decision on order confirmation and reserves the right to refuse or cancel orders under the following special circumstances:

a. The customer failed to complete payment or did not complete payment within the specified time frame;
b. There is an error in the product pricing;
c. The order cannot be fulfilled due to force majeure (e.g., natural disasters, system failures, supply chain disruptions, etc.) or other special circumstances;
d. Other special factors.